{"id":3367,"date":"2016-07-27T16:11:40","date_gmt":"2016-07-27T14:11:40","guid":{"rendered":"http:\/\/psi-matrix.eu\/fr\/support\/"},"modified":"2019-02-06T14:23:37","modified_gmt":"2019-02-06T12:23:37","slug":"support","status":"publish","type":"page","link":"https:\/\/psi-matrix.eu\/fr\/support\/","title":{"rendered":"Support Client"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]<\/p>\n<h3>Support Client<\/h3>\n<p>L\u2019un des axes majeur de PSi Matrix GmbH est son support client.<\/p>\n<p style=\"text-align: justify;\">\u00c0 travers notre zone support client, vous disposez d&#8217;un acc\u00e8s constant aux informations importantes, aux pilotes d&#8217;imprimante, aux mises \u00e0 jour, aux manuels et aux outils. Obtenez des r\u00e9ponses sur les caract\u00e9ristiques et \u00a0installations.<\/p>\n<p>[\/vc_column_text]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 1px;\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h3>Probl\u00e8mes avec la configuration du pilote ou du syst\u00e8me sous MS-Windows *?<\/h3>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]Avec l&#8217;outil \u00e0 distance gratuit, nous pouvons vous connecter \u00e0 votre bureau pour vous aider rapidement et sans complication.<\/p>\n<p>T\u00e9l\u00e9chargez l&#8217;outil de support \u00e0 distance en appuyant sur le bouton bleu ci-dessous. Ensuite, vous n&#8217;avez qu&#8217;\u00e0 le d\u00e9marrer, aucune installation n&#8217;est n\u00e9cessaire.<\/p>\n<p>Une fois que le programme est lanc\u00e9, merci de contacter le support client PSi Matrix\u00a0: + 49 (0) 2734 28\u00a0477-550 pour plus d\u2019assistance<\/p>\n<p>(support en Allemand et Anglais)<\/p>\n<p>* Actuellement disponible pour les syst\u00e8mes d&#8217;exploitation MS-Windows 32Bit et 64Bit. Autres syst\u00e8mes sur demande.[\/vc_column_text][vc_column_text]<!-- TeamViewer Logo (generated at http:\/\/www.teamviewer.com) --><\/p>\n<div style=\"position: relative; width: 234px; height: 60px;\"><a style=\"text-decoration: none;\" href=\"https:\/\/get.teamviewer.com\/en\/j6k35kk\"><img loading=\"lazy\" title=\"Remote Support mit TeamViewer\" src=\"https:\/\/www.teamviewer.com\/link\/?url=945136&amp;id=1235889240\" alt=\"Remote Support mit TeamViewer\" width=\"234\" height=\"60\" border=\"0\" \/><br \/>\n<span style=\"position: absolute; top: 15px; left: 55px; display: block; cursor: pointer; color: white; font-family: Arial; font-size: 13px; line-height: 1.2em; font-weight: bold; text-align: center; width: 174px;\">Fernzugriff<br \/>\nmit TeamViewer<\/span><br \/>\n<\/a><\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"dt-fancy-separator title-left h3-size style-dotted accent-title-color\" style=\"width: 100%;\"><div class=\"dt-fancy-title\"><span class=\"separator-holder separator-left\"><\/span>Formulaire de contact \u00e0 PSI Matrix Support Client<span class=\"separator-holder separator-right\"><\/span><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f3613-o1\" lang=\"de-DE\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/3367#wpcf7-f3613-o1\" method=\"post\" class=\"wpcf7-form init\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"3613\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.4.2\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"de_DE\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3613-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<p>Votre nom (obligatoire)<br \/>\n    <span class=\"wpcf7-form-control-wrap your-name\"><input type=\"text\" name=\"your-name\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/p>\n<p>Soci\u00e9t\u00e9<br \/>\n    <span class=\"wpcf7-form-control-wrap firma\"><input type=\"text\" name=\"firma\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><\/span> <\/p>\n<p>Votre Telefonnummer<br \/>\n    <span class=\"wpcf7-form-control-wrap your-phone\"><input type=\"text\" name=\"your-phone\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><\/span> <\/p>\n<p>Votre adresse e-mail (obligatoire)<br \/>\n    <span class=\"wpcf7-form-control-wrap your-email\"><input type=\"email\" name=\"your-email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span><br \/>\n<span id=\"wpcf7-69e214eb30bd7-wrapper\" class=\"wpcf7-form-control-wrap E-Mail-wrap\" ><label for=\"wpcf7-69e214eb30bd7-field\" class=\"hp-message\">Please leave this field empty.<\/label><input id=\"wpcf7-69e214eb30bd7-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"E-Mail\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap checkbox-66\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first\"><input type=\"checkbox\" name=\"checkbox-66[]\" value=\"S&#039;il vous pla\u00eet appelez\" \/><span class=\"wpcf7-list-item-label\">S&#039;il vous pla\u00eet appelez<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"checkbox\" name=\"checkbox-66[]\" value=\"email de confirmation\" \/><span class=\"wpcf7-list-item-label\">email de confirmation<\/span><\/span><\/span><\/span><\/p>\n<p>Ce qui concerne<br \/>\n    <span class=\"wpcf7-form-control-wrap your-subject\"><input type=\"text\" name=\"your-subject\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><\/span> <\/p>\n<p>Votre message<br \/>\n    <span class=\"wpcf7-form-control-wrap your-message\"><textarea name=\"your-message\" cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\"><\/textarea><\/span> <\/p>\n<p><span class=\"wpcf7-form-control-wrap quiz-248\"><label><span class=\"wpcf7-quiz-label\">Question de s\u00e9curit\u00e9: La capitale de la France?<\/span> <input type=\"text\" name=\"quiz-248\" size=\"40\" class=\"wpcf7-form-control wpcf7-quiz\" autocomplete=\"off\" aria-required=\"true\" aria-invalid=\"false\" \/><\/label><input type=\"hidden\" name=\"_wpcf7_quiz_answer_quiz-248\" value=\"a507e993af65854bcc4d5b823426bacf\" \/><\/span><br \/>\n<br><br \/>\n<font color=\"#d90024\"><strong>Before sending this form please note following advice:<\/strong><\/font><br \/>\n<span class=\"wpcf7-form-control-wrap acceptance-858\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"acceptance-858\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span> Les donn\u00e9es envoy\u00e9es seront trait\u00e9es uniquement dans le but de traiter votre demande.<br \/>\nDe plus amples informations peuvent \u00eatre trouv\u00e9es dans notre <a href=\"https:\/\/psi-matrix.eu\/fr\/politique-de-confidentialite\/\">politique de confidentialit\u00e9.<\/a>.<\/p>\n<p><br><\/p>\n<p><input type=\"submit\" value=\"Envoyer\" class=\"wpcf7-form-control wpcf7-submit\" \/><\/p>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div><\/form><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] Support Client L\u2019un des axes majeur de PSi Matrix GmbH est son support client. \u00c0 travers notre zone support client, vous disposez d&#8217;un acc\u00e8s constant aux informations importantes, aux pilotes d&#8217;imprimante, aux mises \u00e0 jour, aux manuels et aux outils. Obtenez des r\u00e9ponses sur les caract\u00e9ristiques et \u00a0installations. [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] Probl\u00e8mes avec la configuration du&hellip;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"druckertyp":[],"ahnlichedrucker":[],"serie":[],"_links":{"self":[{"href":"https:\/\/psi-matrix.eu\/fr\/wp-json\/wp\/v2\/pages\/3367"}],"collection":[{"href":"https:\/\/psi-matrix.eu\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/psi-matrix.eu\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/psi-matrix.eu\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/psi-matrix.eu\/fr\/wp-json\/wp\/v2\/comments?post=3367"}],"version-history":[{"count":8,"href":"https:\/\/psi-matrix.eu\/fr\/wp-json\/wp\/v2\/pages\/3367\/revisions"}],"predecessor-version":[{"id":5986,"href":"https:\/\/psi-matrix.eu\/fr\/wp-json\/wp\/v2\/pages\/3367\/revisions\/5986"}],"wp:attachment":[{"href":"https:\/\/psi-matrix.eu\/fr\/wp-json\/wp\/v2\/media?parent=3367"}],"wp:term":[{"taxonomy":"druckertyp","embeddable":true,"href":"https:\/\/psi-matrix.eu\/fr\/wp-json\/wp\/v2\/druckertyp?post=3367"},{"taxonomy":"ahnlichedrucker","embeddable":true,"href":"https:\/\/psi-matrix.eu\/fr\/wp-json\/wp\/v2\/ahnlichedrucker?post=3367"},{"taxonomy":"serie","embeddable":true,"href":"https:\/\/psi-matrix.eu\/fr\/wp-json\/wp\/v2\/serie?post=3367"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}